Refund Policy
We want Nezzo to be worth what you pay for it. If it isn't, you can have your money back within 14 days — no questions asked.
1. 14-day money-back guarantee
- You can ask for a full refund of any Pro payment, monthly or yearly, within 14 days of being charged. That includes your first payment and any renewal.
- Once refunded, that subscription ends and your account moves to the Free plan. Nothing you've saved is deleted (see the Terms for how the Free plan's limits apply).
2. After 14 days
Payments older than 14 days aren't refunded, in whole or in part, for time you don't use. You can cancel at any time from Plan in the app: Pro stays on until the end of the period you've paid for, and you won't be charged again.
If we stop offering Nezzo, or end your access without you being at fault, we refund the unused part of any period you've paid for.
3. How to ask for a refund
- Email support@nezzolab.com with the email address you use for Nezzo, or
- reply to your receipt email, or go to paddle.net and look up your order with your email address.
Refunds go back to the card or payment method you paid with. Paddle usually processes them within a few days; your bank may take 5–10 working days to show the money.
4. Who processes payments
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders: it takes the payment, handles sales tax and VAT, and issues refunds and receipts. Paddle provides all customer service inquiries about payments and handles returns.
This policy doesn't affect any rights you have under the consumer law of your country.